As reported in Case #478985 we'd like the ability to respond to clients using the secondary email address. When a user is unable to use their primary email they send to help@...edu from their secondary. The user then doesn't see our response because by default messages go to the primary email address which they can't check. Surprisingly adding a cc to the secondary email address does not work. We are forced to forward or cc the ticket to the secondary email address using an email client. I imagine that in the Recipients section of a ticket there could be a box we could check for Client secondary email. Thanks
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