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FEATURE REQUEST - Make Sub-Types Optional on Ticket Creation

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I submitted a case number: 553599

I was setting up our new install and was looking for an option to make Sub-Types optional when creating a ticket.

I'm thinking having a check-box on the parent or child to enable making a sub-type, if they exist, optional.

 

Sometimes we do a ticket as Break/Fix --> Desktop and won't go deeper, and other times we drill to Break/Fix --> Desktop --> Hardware.

It just depends on the need.


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