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After release of Web Help Desk v12.1, we are now busily working on some new features and enhancements to the product. Here is a preview:
- Asset Reporting
- Including Reservations and Purchase Orders
- DameWare integration
- Some options are chat, screenshot capability or easier configuration for remote connections
- Revamp of setup section
- Make settings easier to find when returning to configuration options
- More comprehensive documentation for different areas of Web Help Desk
- Possible candidates for detailed documentation are SSO, Database migration, sizing and so on
- Settings export for easier migration
- Java 7 support
- NPM integration improvements
- Ability to export reports to Excel
- Ticket Approvals from Tech interface
- iOS Application improvements
PLEASE NOTE: This is NOT a commitment that all of these enhancements will make the next release. We are working on a number of other smaller features in parallel. If you have comments or questions on any of these items (e.g. how would it work?) or would like to be included in a preview demo, please let us know!