Allow approvers to change their vote and/or allow tickets to be re-submitted for approval which I think has been requested before in the old forums. It seems nuts that the only way to override a vote is by administrators. The current alternative is to have the client re-submit a ticket which simply put isn't very user-friendly especially if the original request has a long history. Makes tracking more difficult. So I propose that approvers get the ability to change their approval votes after a ticket has been revised and re-submitted for approval.
↧