Hi,
Please could I get some clarification on the "Orion: alert was re-activated" and "Orion: alert is no longer active" notes that are added and under what circumstances these are applied.
My understanding is:
An Orion monitored node goes down (Alert is triggered, and sent to Alert Central creating a "triggered" status alert)
Engineer acknowledges the alert in Alert Central (Alert Central updates the "ACKNOWLEDGED BY" field on Orion with "[username] - Alert Central"
[The problem affecting the node is resolved somehow]
Node comes back up (Orion: alert is no longer active)
Engineer closes alert on Alert Central
If the node then goes back down again, at which point is it considered a new alert and at which point is it considered "alert was re-activated"? Is it only considered "alert was re-activated" if the trigger condition re-occurs BEFORE Engineer closes alert on Alert Central? Is it considered a new alert after x amount of time?
Thanks
Stuart