I have recently taken over responsibility for an existing Solar Winds installation and I can not get logged into the application through my web browser. When I enter my server name with a :8787 suffix into my web browser 'lda-cl-netmon:8787', I get a login prompt. From what I have read in the former administrators notes, the default user id / password had not been changed from admin/<No Password>. When I try and login using admin with out a password I get the following error.
If I click on settings, I get the following error message
I have tried the solution listed in the above error message box to no avail. I have also uninstalled and reinstalled the Solar Winds Information Service. This was a tip in a Solar Winds KB article that I read. My manager said he changed the server to use a static IP address as it had been using a DHCP address. Could this be the issue? If so, how can I resolve this problem?
Any assistance would be greatly appreciated.
Best regards,
Richard Ovalle
Sr. Network Engineer
Le Duff America
e-mail: rovalle@leduffamerica.com