Solarwinds pulls in inventory information about hardware. However a recent request by management showed a huge flaw in orion. There is no way to search in the web console for a service tag or serial number of a device. Why pull in that information into orion if you can't search on it? Solarwinds supports suggested making a custom property. Really support?
Why not just make the fields that are ALREADY in orion searchable.
Specifically, the 'service tag' field under hardware details.