We are listening, and you were asking as for call quality monitoring and troubleshooting on your Avaya call managers and gateways (Got Avaya??http://thwack.solarwinds.com/ideas/1250Re: We are looking for Avaya users!). This has became #1 on our priority list for the future and we already started implementing Avaya call data. What we would like to bring yo you is this:
VoIP quality/connectivity troubleshooting support for Avaya call managers and gateways:
- 1:1 and conference call troubleshooting/search - using CDR and CQR(Cisco CMR eq.) records that contain call quality metrics, error codes and timestamps,
- Call signaling chart - visually show how the call was connected (who called whom, how the call was forwarded, show the flow when connecting conference calls)
- Gateway statistics - bad vs. successful calls, possibility to include gateway name in call search functionality
- Call manager statistics - registered/unregistered phones, bad vs. successful calls.
- Performance improvement for both Cisco and Avaya call details record so you will be able to store and seek on data more than 1 month old.
We will be more than happy to co-operate with Avaya interested users during Beta and RC phases in order to validate our solution for your problems.
PLEASE NOTE: We are working on these items based on this priority order, but this is NOT a commitment that all of these enhancements will make the next release. We are working on a number of other smaller features in parallel. If you have comments or questions on any of these items (e.g. how would it work?) or would like to be included in a preview demo, please let us know!