Set ticket type at ticket creation
It would help to be able to set the Ticket Type (Service Request, Incident, Problem) when a Tech creates a ticket. Currently a tech must Save the ticket before the option becomes available
View ArticleEnhanced HTTPS/SSL Support
It would be great if there were enhanced support for HTTPS & SSL in Alert Central. Items that I would like to see included are: Allow administrators to load their own SSL certificates via the...
View ArticleIncident Response Procedures
An incident response procedure (IRP) defines how the organization will react when an information security incident occurs. Given that each incident will be different, the IRP should define who has the...
View ArticleIs Web Help Desk OK with just one window?
In this thread about wanting multiple windows in Web Help Desk, I lament that it's one window per browser. Let's ask the converse: Web Help Desk users - how is it with only being able to open one...
View ArticleFile Count Monitor deficiencies, and how to overcome them?
This thread is very similiar to the one found at Need help getting File Count monitor to work, but different enough (and enough time has lapsed) for me to feel that a new topic was necessary. I am...
View ArticleClient-Server connection- generate rubbish traffic
I like this training, I have a question: In our organization I see this type ofissue from time to time: User in remote office (client machine) end up with connectionto server, like constant file...
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Ticket Views
I recently adjusted my ticket view by adjusting the column set, there was a couple of columns which really made it easier for me to see which tickets hadn't been updated recently and also to show how...
View ArticleCan you disable the FAQ Capability?
As we are no longer using the FAQ portion of WHD, I'd like to disable the link in the client interface. I assume I can do this by changing around the stylesheet, but was curious if there was an option...
View ArticlePoll Via SNMP and WMI
I would like to be able to poll via SNMP and WMI. The use case for this is windows servers,SNMP pulls the required detail for interface stats, but WMI does not (interface usage)WMI pulls the required...
View ArticleScheduled dates- can these be used to send out reminders?
I am kind of missing the point of the Scheduled dates or is this intended to be a passive reminder only? What I am thinking is Priority reminders are linked to the Creation Date or Due Date, but the...
View ArticleDirect linking to the search page with a location specified via GET
I'm using the API to pull ticket data into an existing info interface. When I output data to the page I'm linking directly to tickets using urls like......
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The computer must be trusted for delegation - SAM Error
Hi everybodyI have a problem reguarding a SAM-Template: My SAM-Template should monitor via VMWare-PowerCLI (Powershell) Script the space of ESXi-Server datastores.To have the right value of the...
View ArticleBackup HP ProCurve 1810G - 8 GE with NCM
Is there a way to backup the little HP ProCurve 1810G - 8 GE with NCM?You can backup to TFTP so, maybe NCM can use some script or such to connect and use this ability.Normaly you can only manage it...
View ArticleMAPS
Hi, I would like to create a map to show all nodes that are down in a specific group OR show down nodes with a filter. If I add all our remote sites to a MAP, it is to much to fit into one or two maps....
View ArticleIs VoIP, IP Video, web-sharing and IM security priority?
Do you need to secure your VoIP/Unified communication infrastructure
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What are you doing with your tax return?
Hopefully you are getting a decent tax return back this year. What are your plans for it?
View ArticleAbility to alert on ESX host status
Would like the ability to alert on the ESX host property called "ESX Status" from IVIM that comes with NPM - currently it doesn't appear anywhere in the advanced alert manager. What may also be nice...
View ArticleNetwork Atlas Child Status and Custom Memory Setting
On my DB servers, I have overridden global thresholds for memory as they constantly run 98% and higher. On the Node Details view, there are no child status indicators on the node's status as the custom...
View ArticleConvertDate Function returns incorrect date
I wasn't really sure where the best place to put this was I figure since it's a script question I'd put it here, even though it's a script for a SAM monitor. What I'm using is this.-> SolarWinds...
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