Select All/Deselect All Techs & Tech Groups
It would be helpful to have a Select All / Deselect All box whenever there is the ability to select multiple Techs or Tech Groups. (Example, Adding techs to escalation levels.)
View ArticleAdministrator account that does not use up a tech license
Just purchased Web Help Desk with 3 tech licenses. Was not told that the administrator takes up a tech license. So now we either lose a tech license or we lose administration, purchasing another tech...
View ArticleSupport for paging/SMS directly (bypassing email)
Currently Alert Central only uses email, and that's how we send SMS messages or pages (via sending email to a third party gateway). Some people still use pagers or are interested in native SMS support....
View ArticleProvide integration with Outlook calendar
When a ticket is scheduled and assigned to a tech automatically add the scheduled ticket information into Outlook as an appointment on both the techs and clients calendar.
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Modify Alert Central Weekly Alert Parameters
This is one of those"I can't use Alert Central without a feature I need first"Our first line of defense (i.e., who gets notified first), is almost always SMS. Therefore, we have all the SMS addressing,...
View Article[VIDEO] A Spooktacular Noob's Cube: A Touch of Garlic
Bosses can be the worst, but in Coach and Noob's case, their boss might literally be the worst. SolarWinds presents another episode of Noob's Cube, this time with a spooky twist. In this episode, Coach...
View ArticleIBM 820 or IBM 840 arrays?
Hi... anyone have any success monitoring IBM Flash array's.....IBM 820 or IBM 840 Arrays?
View ArticleIs anyone using AppNeta devices & their PathView Cloud service?
We're using the devices and service to monitor our MPLS WAN. I hesitate to give everyone access to the details in the cloud; what I'd rather do is use the traps generated by events like "packet loss...
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Custom Package Not Applicable
I created a custom package to install Altaro Hyper-V backup version 4.1.20.0 with the following properties: Pre-reqs: None. I was hoping leaving this blank would just ignore pre-reqs and go straight to...
View ArticleEscalation Option to Include Original Email
I would like an option to escalate an alert and have it include the original email. The reason for this request is I would like to be able to escalate alerts to my ticketing system if deemed an actual...
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thwack Monthly Mission - April 2014
First off, I'd like to thank April Fools for happening when it did. As you'll notice in the comments, we had a bit of a hang up getting this mission ready to go on the 1st of the month like normal....
View Article[VIDEO] Third Party Pre-Tested & Pre-Built Patches: Integration with System...
Learn more how SolarWinds Patch Manager, a 3rd party patch management solution, can save time with pre-built & pre-tested patches integrated with System Center Configuration Manager (SCCM). In this...
View Articlehow to ignore messages...
Hi, I wouldignore/delete/remove events that match, for exemple, 'MACFLAP_NOTIF' in message field.Possible or not ?Thanksps : Kiwi Syslog 9.4.0 Full version.
View ArticleWhen will your SCP badge be added to your profile?
Please reach out to patrick.hubbard if you have any questions or you can comment below.
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Add OrionSDK verbs to manage dependencies.
I do not use Orion to manage the logical structure of my IT resources, but we've found that for troubleshooting, it is often necessary to have the information about which devices have logical...
View ArticleAppInsight for Exchange - Connection Test Failed and CopyQueueLength Questions?
I've recently upgraded the Server & Application Monitor to version 6.1.0 and introduced AppInsight for Exchange to my SolarWinds environment. In my environment, I have two Exchange 2010 Database...
View ArticleIP request form
It would be nice to have a link that I can give to my users/customers that would give them the possibility the fill a form to request an IP address. They would have the possibility to fill several...
View ArticleUsing "Any Of" search on custom fields
Currently in Web Help Desk, when I try to search on a custom field, I do not have the "Any Of" option. I'm not sure if this is a configuration issue by our IT team or a feature not supported currently....
View ArticlePolycom SNMP v3 Auth fails
I am looking to monitor a Polycom RealPresence Group 700. I have enabled SNMP v3 on the Polycom. I have also tested the auth with MIB Browser from the toolset. It passes the auth on read only....
View Article[VIDEO] SolarWinds Security Software - Log & Event Manager
SolarWinds Log & Event Manager (LEM) delivers powerful Security Information and Event Management (SIEM) capabilities in a highly affordable, easy-to-deploy virtual appliance. It combines real-time...
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