As people trying to be more productive they use new ways how to communicate and collaborate. VoIP is still one of the most important tools people use when talking to people, but it's instant messaging, application webcast, IP-video, conference calls or VoIP via web-based clients like Lync that may cause headache to IT.
Are these new technologies and communication channels like Lync, cloud webcasts - Citrix, GoTo Meeting or VoIP as SaaS, new challenge for IT? Is it easy to maintain and deliver high quality and availability or it's a IT's nightmare?